FAQ's
Q.Are you a local company?
A.Yes, LCI Services is a second-generation, family-owned business based in Garden City. The owners have been in the roll-off dumpster business since 1998.
Q.Do you provide same-day service?
A.Often, we can, if you request service early in the day. However, typically we provide service within 24 hours.
Q.Do you provide dumpster rentals for longer-term construction projects?
A.All the time.
Q.How do I pay for a dumpster?
A.We require prepayment for service. The most common method of payment is by credit or debit card when you order a dumpster, either online, over the phone, or in person.
We also accept checks or cash, but still require that you furnish credit or debit card information to be kept on file for the duration of your dumpster rental period for the purpose of billing any extra charges you may acquire.
Established customers may contact our office to apply for credit.
Q.Do you charge a dumpster delivery/setout fee?
A. We do not charge a setout fee within City of Garden City limits.
Outside City limits (>8 miles) we charge a flat fee of $50.00 plus $5.00 per one-way mile over 8 miles.
Q.Do you charge mileage for servicing dumpsters (pick-ups, swapouts)?
A.No mileage is charged to service dumpsters inside Garden City limits.
Outside City limits (>8 miles) we charge $5.00 per one-way mile over 8 miles.
Q.What can/can’t I put in the dumpster?
A. Air-conditioning units (refrigerant-free only)
Appliances
Asbestos (non-friable; call to make special disposal arrangements)
Asphalt pavement debris*
Bathtubs
Bicycles
Blocks*
Bricks*
Brush
Cabinets and countertops
Cardboard
Carpet
Concrete pavement debris*
Construction materials
Demolition debris
Dirt*
Doors and frames
Electrical wiring and components
Electronics
Flooring
Freezers (refrigerant-free only)
Fridges (refrigerant-free only)
Food waste
Furniture
Glass
Gravel*
Grill (without gas tank)
Hot tubs
Hot water tanks
Household junk
Insulation
Lawn furniture
Leaves
Light fixtures
Luggage
Mattresses (additional charge of $10.00 per mattress)
Metals
Mobile homes/trailers (except tires, fuel tanks and refrigerant-containing appliances)
Mulch
Non-friable asbestos (call to make special disposal arrangements)
Packaging materials
Pallets
Paneling
Paper (e.g., books, magazines, old records, packaging materials)
Piping
Plastic liners
Plastics
Plumbing fixtures
Plywood
Power poles
Railroad ties
Roofing materials
Rocks*
Rugs
Sand*
Screens
Sheetrock
Shingles
Shrubbery
Siding
Sinks
Sod
Swamp coolers
Telephone poles
Toilets
Toys
Tree limbs
Windows
Wood and wood products
Yard waste
*Only 1 cubic yard maximum of these heavy materials, in any combination, may be placed in regular roll-off containers. If you have larger quantities to dispose of, please order a Concrete/Dirt/Sod dumpster that can hold 7 cubic yards. Keep these materials separate from other trash/debris and qualify for waived tonnage fees at a recycling facility.
Acids
Aerosol cans
Ammunition
Appliances containing refrigerants
Antifreeze
Asbestos (friable)
Batteries
Biohazardous and infectious waste
Blood
Carcasses
Caustic compounds (alkalines/bases)
Chemicals
Corrosive compounds
Explosive substances
Fecal matter
Filters (oil and fuel)
Fuel (diesel, gasoline, fuel oil, etc.)
Fuel tanks and containers
Glue canisters (used in roofing applications)
Hazardous waste
Herbicide containers
Highly flammable compounds
Hot tar
Household hazardous waste
Hydraulic fluid
Liquid waste
Lubricants
Medical waste
Oil
Paint cans
Paint thinners
Pesticide containers
Propane tanks
Radioactive waste
Roofing tar and tar containers
Sealed tanks or drums
Sewage sludge
Solvents
Spray paint cans
Sticky substances that could stick to bin walls
Tires
Toxic compounds
Transmission oil
Volatile compounds
Weapons
Wet concrete
Wet glue
Wet paint
Wet sheetrock mud
Acceptable Material (Non-Hazardous Solid Waste Only):
*Only 1 cubic yard maximum of these heavy materials, in any combination, may be placed in regular roll-off containers. If you have larger quantities to dispose of, please order a Concrete/Dirt/Sod dumpster that can hold 7 cubic yards. Keep these materials separate from other trash/debris and qualify for waived tonnage fees at a recycling facility.
Unacceptable Material:
Q.What happens if you find illegal items in the dumpster?
A. If unacceptable material (see Unacceptable Material list under FAQ “What can/can’t I put in the dumpster”) is found in the dumpster on site prior to pick up, drivers will notify Dispatch who will then notify customers to remove it. If feasible, drivers may remove it themselves and continue the pickup. If found at the landfill when dumping the container, it may be returned to the customer and customer will be charged a delivery fee equal to a dumpster delivery fee, as well as any fines administered by the landfill or regulatory bodies, plus 10%.
For certain unacceptable items found in the dumpster, we may charge a nominal disposal fee instead of returning them to the customer (see Special Waste Fees under the FAQ “What are the Potential Extra Fees?”)
Q.How should I dispose of unacceptable waste?
A.• We recommend that you contact the City of Garden City’s Household Hazardous Waste Facility, located at 206 Isabel Avenue in Garden City, where you can dispose of many of these items for free. Their website address is:
https://www.garden-city.org/government/departments/public-works/household-hazardous-waste
Q.How full can I fill a roll-off dumpster?
A. You can fill the roll-off container all the way to the top (except concrete dumpsters), but not past the top. Also, once you reach the top it must be Level Full across the entire surface area of the dumpster. No debris can stick up in the air past the top of the sidewalls of the can. No chair leg, no branch, no 2x4 or anything else. If you cannot place a board across the top of the container so that it rests fully on both sidewalls, then the dumpster is overfilled.
Overfilled dumpsters interfere with our tarping system. Debris sticking up above the sidewalls of the dumpster can rip our tarp and/or prevent us from adequately tarping the load.
By law we are required to fully cover a dumpster when hauling it on public roads. Not tarping a dumpster is considered an “Unsecured Load” and is the quickest way to get Highway Patrol’s attention. Not only will we be fined for the unsecured load, but they will call DOT who will give our truck and driver the third degree.
As bad as that scenario may be, the main reason why we will not haul an overfilled dumpster that cannot be tarped is because it is unsafe. Should anything fly out of the dumpster while in transit it could cause serious injury or damage to people and property, potentially fatal.
Q.If I fill the dumpster level full there is still plenty of room left to fit more stuff on top. Why can’t I stack more stuff on top?
A.By law we must tarp any load transported on public roads. If a load is not tarped properly, we not only risk being fined, but we also expose ourselves to serious liability should anything fly out of the dumpster while in transit and hit people or property. For our tarping system to function properly the tarp must be able to fully rest on top of the sides of the dumpster. This cannot happen if material is stacked higher than the sidewalls of the dumpster. The customer is responsible for removing excess material until we can tarp the load properly.
Q.I've filled up my dumpster, now what?
A.Give us a call and schedule a “Pick-up-and-Keep” if you are done with the dumpster or, if you are still in need of a dumpster, schedule a “Swapout” where we will bring you an empty dumpster and swap it out for the full one.
Q.Will my dumpster be picked up automatically?
A.Unless you contact us to make alternate arrangements your regular roll-off dumpster will be picked up automatically between the hours of 7:00am and 5:00pm on the 8th day and your concrete dumpster on the 4th day after service began
Q.What if I need the dumpster longer than for what I paid?
A.Let us know 24 hours in advance of the scheduled pick-up date that you want to keep the dumpster longer. You can keep the dumpster as long as you want.
Q.Can I dispose of a freezer, fridge, or air conditioner in the dumpster?
A.Yes, if the refrigerant (freon) has been drained by a certified technician and the appliance is tagged as such.
Q.Can I place tires in the roll-off bin?
A.No. However, should you toss tires in our waste container there is a $25 charge per tire.
Q.How do I dispose of concrete and asphalt pavement, stone, rocks, gravel, sod, sand, or soil?
A.Order a concrete dumpster. Keep these materials free of trash and other debris, and you won’t have to pay tonnage fees on up to 10 tons.
Please note that our concrete dumpsters are approximately 12 cubic yards in volume. If you were to fill it to the brim with concrete, it would weigh approximately 17 tons. However, our trucks are limited to 10 tons. Therefore, you can only fill the concrete dumpster a little more than half full (approximately 7 yards).
Q.Can I use the dumpster as a washout bin for concrete ready-mix trucks?
A.No. Our dumpsters are not designed for this purpose. They are not watertight and wet concrete will stick to container surfaces and once it has dried will require considerable expense to remove.
Q.How many squares of asphalt roofing shingles can I place in the dumpster?
A. 10 yard – up to 15 squares, single layer
15 yard – up to 20 squares, single layer
20 yard – up to 25 squares, single layer
30 yard – not recommended for shingles due to the risk of exceeding weight restrictions
Q.Can I use a compactor service to compact my trash inside your dumpster?
A.No. It is strictly forbidden to use a “Smash my Trash” or other mechanical compacting service to smash trash down inside our dumpsters. These services can cause serious damage to dumpsters for which you would be liable
Q.We operate a commercial feed mill. Can we use your dumpster to dispose of spoiled animal feed?
A.Yes, we have several commercial customers who rent our dumpsters on a long-term basis to dispose of special wastes. Please contact our office to discuss a customized solution for your waste disposal needs.
Q.We are a commercial business that needs a large container for our waste disposal needs. Do you provide long-term rentals?
A.Yes, we do. Many of our customers use our dumpsters on a long-term basis. Please contact our office to discuss a customized solution for your waste disposal needs.
Q.I own horses. Can I use your dumpster to dispose of bedding and manure?
A.Yes. Please contact our office to discuss a customized solution for your waste disposal needs.
Q.If I rent a dumpster from you, will I be surprised by hidden fees?
A.No, we do not have any hidden fees. We disclose all fees, or potential fees, up front. We tell you exactly what you get for what you pay and the guidelines to follow to prevent any further fees. However, should you deviate from the clearly defined terms, extra fees could potentially come into play (see the FAQ “What are the Potential Extra Fees?”)
Q.What are the Potential Extra Fees?
A.Extra Days Fee: If you need the roll-off container for longer than the days included in your dumpster rental package, you will be charged a nominal rate of just $10.00 per day for 10-, 15-, and 20-yard bins, or $4.25 per day for 30- and 40-yard bins, and concrete dumpsters.
Overage Fee: When you pay the upfront cost for your dumpster rental, you pay for all costs associated with a particular dumpster service package. Each dumpster rental includes delivery, pickup, hauling to the landfill, disposal tonnage fees at the landfill for a specified weight of trash, and dumpster rent for a specified number of days. If you place heavy trash in the dumpster to where the weight exceeds the included weight, you will be charged an Overage Fee. This fee currently is $0.04/lbs over the weight limit for 10-, 15-, and 20-yard dumpsters, $56.00/ton for 30- and 40-yard dumpsters, and $0.10/lbs for concrete dumpsters.
Dry Run Fee: A “Dry Run” is a wasted trip when our driver attempts to service your dumpster (e.g., delivery, pick-up, swap-out, etc.), but cannot due to factors beyond his control. A Dry Run Fee is charged to recover labor, equipment, and fuel costs associated with the wasted trip.
Repositioning Fee: If you overfill your dumpster to where it interferes with our dumpster tarping system, one of two things could happen. Firstly, if our driver deems that the overfilling can be rectified by repositioning some of the trash, he may go ahead and rearrange it. This will result in a “Repositioning Fee” that will be charged out per minute that the driver must spend manipulating your trash. Our current rate is $2.60 per minute. However, secondly, if our driver decides that repositioning will not fix the issue, he may leave and you will be charged the Dry Run Fee, as discussed above. This decision is solely at the discretion of the driver.
Relocation Fee: If you want the dumpster moved to another location on your site, we will move it for you for a nominal relocation fee (plus mileage, if applicable).
- Special Waste Fees: Special wastes are certain unacceptable items found in the dumpster for which we charge a fee instead of returning it to the customer. These unacceptable items include:
- Chemical containers up to 1 Gal (household or pesticide): $11.00 each
- Chemical containers over 1 Gal (household or pesticide): $17.00 each
- Refrigerant-containing appliances: $150 per appliance
- Gas/Diesel cans containing fuel: $50 each
- Paint cans with liquid paint: $9.00 each
- Paint buckets with liquid paint: $13.00 each
- Paint thinners: $17.00 per container
- Propane tanks: $50.00 each
- Tires: $25.00 per tire
- Cleaning Fee: If a customer places certain unacceptable materials in the dumpster, such as liquids, wet concrete, hazardous chemicals, or sticky material (wet glue, hot tar, grease, etc.), and we must clean the dumpster, the cleaning costs will be billed to the customer.
- Fee for Damages: Dumpster damages generally are the result of getting hit by mechanical loading equipment, such as forklifts and front-end loaders. In rare cases, dumpster contents may catch on fire either through spontaneous combustion or arson. Fire destroys a dumpster’s paint coating and will require a completely new paint job. Repairs to dumpsters (including repainting and replacing decals and signage) will be billed at 3rd party rates plus 10%.
Q.How do I avoid Potential Extra Fees?
A.
- Avoid Overage Fees (extra weight): Do not place heavy material (concrete, asphalt, brick, block, stone, soil, sand, gravel) in the bin. Rarely will the bin weight exceed the included weight in your bin rental unless you load these heavy materials.
- Avoid a Dry Run Fee: Do not overfill the dumpster, overload the dumpster, block the dumpster in, or interfere with the driver’s ability to service your dumpster.
- Avoid a Repositioning Fee: Do not overfill the dumpster. Make sure everything is INSIDE the dumpster and nothing sticks up past the sidewall height of the container. Take care how you load your dumpster so that you optimally use the space available to you. Carry large items into the dumpster first through the back door and then fill the spaces between them with smaller items. When you pay us to use a 20 cubic yard dumpster, you are paying for 20 cubic yards of space to fill with your trash. The space you paid for stops at the top of the sidewall of the dumpster. Fill above the sidewall height, and now you are using space you did not pay for.
- Avoid Special Waste Fees: Carefully review the FAQ about what you can and cannot place in the dumpster (Unacceptable Materials List) as well as the Special Waste fees listed under the FAQ, “What are the Potential Extra Fees?”
- Avoid Fees for Damages: Only allow skilled operators to run equipment when loading the dumpster by mechanical means, such as with a skid steer, backhoe, loader, or forklift. Do not place hazardous waste in the dumpster that could spontaneously combust. Do not place hot ashes in the dumpster.
- Avoid Cleaning Fees: Do not throw unacceptable materials such as liquid waste (oil, paint, blood, hazardous chemicals, etc.), sticky materials (wet glue, wet sheetrock mud, hot tar, grease, etc.), or wet concrete and asphalt in the roll-off dumpster.